Dear Valerie Hooper-Lindros,
Thank you for contacting RedEnvelope. My sincere apologies that we sent out an email that was so gender specific. We understand that not all of our clients are married or heterosexual, and it was definitely not our intention to cause any offense to anyone. I have filed a Customer Experience Report which included a copy of your email to be submitted to our Headquarters to alert them of this presumptuous error.
We would like to take a moment to express our gratitude for taking the time to contact us. Without your input, we would never be able to grow as a company. We also realize that we will not succeed unless we go the extra mile.
In closing, we would like to apologize for the assumption that was made.
If you have any additional questions or concerns, our Customer Service staff is available 7 days a week from 6am - 9pm PST. Click on Customer Service at www.redenvelope.com for a live chat with a representative, or call toll-free 1-877-RedEnvelope (1-877-733-3683). Thank you again for contacting RedEnvelope, and please visit us again soon.
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